Notwithstanding the strange new normal, banks across the world are learning as they go and applying what they learn, to sustain the trust that customers have placed in them. With consumers’ increasing comfort levels with technology, Covid-19 has been accelerating the pace of change, with indications that banks will be making a decades’ progress in half the time. Here’s a quick look at 19 things that have been changing during the Covid-19 crisis.
