Author: Clari5

The company, which counts large enterprises like ICICI Bank among its customers, is now going for a global expansion by building an ecosystem of partners, who would provide it with the necessary market leverage to enable penetration….[Read More]

He is your regular Mister Dexter. The right and left halves of Rivi Varghese’s brain work in tandem to create smart software solutions. Inspired by Malcolm Gladwell’s Blink, Varghese found CustomerXPs™ in 2006 to create intelligent…[Read More]

 

CustomerXPs™ has introduced a new line of software products that incorporates human sciences like sociology and psychology into existing CRM systems to give an intelligent human like experience to customers…[Read More]

Today, BI as a solution falls short in two different areas. The short falls are as much a function of products designed in the space as is the relevance of the value that the BI paradigm promises. In the knowledge economy where activities…[Read More]

Bangalore, India – 14 June, 2012 CustomerXPs Clari5 gives bankers the ammunition to connect with customers and architects experiences that are fulfilling and consistent for customers and employees. Coupled with bleeding-edge real-time capability, the software is capable of enabling relevant, contextual intelligence extending from conversational interactions in the front office to preventing frauds at the back office instantly.

In today’s highly competitive scenario, where Banks are seeing eroding customer loyalty, CustomerXPs Clari5 provides much needed relief in the form of personalized, relevant interactions allowingbanks to individualize customer experiences consistently across all channels and communication. A disruptive,real-time intelligence product, Clari5 provides businesses with the clarity to analyze and interpret every transactionintelligently and in real-time, thus enabling actionable insights. This capability helps Clari5 to provide full circle value from insight to influence during the customer transaction instantly.

Commenting on the occasion, Rivi Varghese, Founder, CEO, CustomerXPs, said, “This is a great honour and we are proud to be recognized as a cool vendor in Marketing by Gartner for our real-time intelligent solutions for banks providing full circle value from insight to influence during the customer transaction instantly. Banking requires a personal connect. We realized that the transaction oriented approach of banking software left a huge disconnect with the customers”.

The report mentions that, banks can push products and services driven by personalization and customer context to render the next level of engagement consistently across channels. Clari5’s unique customer state approach refactors information and renders insights and outcomes during the transaction. This results in a drastic reduction in outbound overhead while deepening engagement with customers much more efficiently.

Clari5 uses an innovative multi-disciplinary approach spanning artificial intelligence, statistical modeling, neural networks, psychology and behavioral sciences. Multiple bleeding-edge innovative technologies have been created ground-up to build this product which delivers measurable business impact.

Media Mentions :

Forbes
Gartner Dataquest
The New York Times
The Wall Street Journal
Financial Times – New York

Bangalore, India – 4 Dec, 2011 CustomerXPs Software Private Limited, the software products company that delivers real-time intelligent banking solutions, has announced that Merwin Fernandes has joined CustomerXPs as a Strategic Advisor. Merwin, in his previous engagement, was the Global Head & VP of Finacle from Infosys.

Merwin will mentor and guide CustomerXPs’ Sales and Marketing functions. He will provide strategic guidance to the CustomerXPs management team in their endeavour to aggressively take their products and solutions to banks around the world. Currently, CustomerXPs’ target markets include the Middle East, South East Asia and Japan.

Merwin comes with over 30 years of rich experience spanning across sales, marketing, delivery and senior management functions in the IT industry, mainly in the enterprise products and solutions space. In his previous assignment of over 10 years, as Head of Sales and Marketing and then Business Head of Finacle, with Infosys Technologies Ltd., he was instrumental in transforming Finacle into a global leader in the enterprise banking solutions space.

“I am excited to join a passionate team with a strong technology pedigree and take part in this terrific opportunity. I believe that CustomerXPs products address an emerging niche market opportunity of tremendous potential. With their cutting edge technology and right timing, these pioneering products provide powerful and truly real-time solutions, in the areas of customer experience and risk management, to banks around the world. Their solutions enable banks to truly transform their end customer experience and create a more secure back-office,” said Merwin.

“Merwin was our Mentor when we were working at Infosys. We saw the global reach out and transformation, first hand, working under him. Together we pitched multiple new-to-the-world banking products and succeeded. It was but natural for us to continue the same at CustomerXPs and we intend to replicate the same entrepreneurial magic here too,” added Rivi Varghese, CEO of CustomerXPs.

Media mentions :

Biztech2, MoneyControl, IndiaPR wire , EFY Times

According to Rivi Varghese, chief executive officer-founder of Software Product firm CustomerXPs™, “At present companies are focusing merely on figuring out what customers are talking about them.The game changer will be when the…[Read More]

CustomerXPs™ software is said to be capable of working across all customer touch points and it doesn’t require major changes to the existing systems landscape. It can interface with CRM, Core Banking System, Data Warehouse, Social…[Read More]

Acquiring and retaining customers has become increasingly challenging as the average consumer today is more sophisticated, knowledgeable and connected…[Read More]

A less risky way to raise seed capital is to pool resources with a group of people who have shared interests and work together to escalate a business idea to at least a prototype. This is how the Bangalore-based CustomerXPs, a software…[Read More]