Creating Frictionless Banking Customer Experiences During Demanding Times
The pandemic has been having a mammoth socio-economic impact on almost every conceivable aspect and the banking sector too has not been immune. The crisis has put certain critical aspects of the banking universe in the spotlight, including that of customer experience – a vital factor during extreme times. Imperative therefore to re-visit how customers’ digital experiences can be made frictionless during an exceptionally difficult phase.
